SubscriptionsGo to the Subscriptions Centre to manage your:My ProfileOnline reviews can be bad for business and devastating to a company’s reputation, but they can also cause serious problems for the people who write them.An Ontario couple learned that the hard way when a $3 million defamation lawsuit was filed against them for posting negative online reviews by Ontario based contractor Design Spec Building Group.The civil claim was eventually withdrawn by Design Spec, which won a $100,000 settlement from the couple for breach of contract.Jeff and Rosanna Varey are still nervous talking about the case.Been wronged? Contact Rosa and the Go Public team”I’m concerned I might end up in court again and I don’t want to do that because I just went through a year and a half of hell,” Jeff Varey said from his home in the Toronto area.Go Public found Canada lags behind other countries in implementing protection for those who post online reviews and the businesses that are the focus of those posts. As a result, Canadians are being threatened with legal action while businesses are left with little recourse when targeted by unfair or inaccurate reviews. It publishes homeowner opinions about home improvement companies. (CBC)She says she’s seen a few cases end up in small claims court, but never a lawsuit as big as the one the Vareys faced.”I think consumers have the right to their opinion.” Nancy Peterson, founder of HomeStars review site”I have a real concern with it. I think consumers have the right to their opinion and if they feel that there was poor workmanship, they weren’t happy, they should be able to publish their opinion.”Most of the other reviews on the HomeStars website for Design Spec are excellent.
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